We're looking for an Underwriter to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent service, we'd love to hear from you.

What you'll do:

Assist Management in all Personal lines Underwriting and ensure that all policies and protocols are followed

Ensure that all Personal lines Underwriting decisions are made accurately and in a timely manner

Reviewing of personal lines proposals, conducting risk assessments and making underwriting decisions in line with the Agency’s guidelines

Ensure that all Personal lines enquiries are recorded and chased effectively

To ensure that any assigned reports, processes and statistics are always up to date and delivered within agreed timeframes

Collaborate with other departments such as claims to ensure that personal lines underwriting aligns with overall business goals

Stay informed about changes in regulations, industry trends and best practices, propose to management any improvements to processes and procedures to maintain efficiency 

Provide effective necessary support to clients, staff and intermediaries to ensure that quotes/policies/changes/renewals are authorised in an efficient and timely manner within the same working day unless risk is of a complex nature, in such circumstances proper feedback is to be given.

Give excellent customer service to clients and intermediaries and achieve an overall 90% rating of excellent or satisfied from direct clients and intermediaries

Maintain up to date records and documentation for streamlined operations

Assist with other related activities as needed to support Agency objectives

Communicate effectively and professionally with other staff members, clients and external parties, using appropriate language, tone and etiquette in verbal and written communication

To follow and comply with all guides and procedures including Rules and Legislation that govern insurance including but not limited to the Conduct of Business Rulebook

Flag with management pertinent requests, issues or complaints from clients/intermediaries/staff immediately

Any other task assigned by Management

Why join us?

A competitive salary package that rewards your expertise.

A supportive team culture where collaboration and personal connections matter.

A professional work environment designed to help you succeed.

Continuous growth through skill coaching and performance management systems tailored to your career journey.

Be part of a respected and growing insurance agency where success is driven by innovation, teamwork, and a commitment to delivering exceptional service.