Thomas Smith

We're looking for Insurance Clerk to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent service, we'd love to hear from you.
What you'll do:
Ensure that all Personal lines Underwriting decisions are made accurately and in a timely manner
Reviewing of personal lines proposals, conducting risk assessments and making underwriting decisions in line with the Agency’s guidelines
Ensure that all Personal lines enquiries are recorded and chased effectively
To ensure that any assigned reports, processes and statistics are always up to date and delivered within agreed timeframes
Collaborate with other departments such as claims to ensure that personal lines underwriting aligns with overall business goals
Stay informed about changes in regulations, industry trends and best practices, propose to management any improvements to processes and procedures to maintain efficiency&nbsp;
Provide effective necessary support to clients, staff and intermediaries to ensure that quotes/policies/changes/renewals are authorised in an efficient and timely manner within the same working day unless risk is of a complex nature, in such circumstances proper feedback is to be given.
Give excellent customer service to clients and intermediaries and achieve an overall 90% rating of excellent or satisfied from direct clients and intermediaries
Maintain up to date records and documentation for streamlined operations
Assist with other related activities as needed to support Agency objectives
Communicate effectively and professionally with other staff members, clients and external parties, using appropriate language, tone and etiquette in verbal and written communication
To follow and comply with all guides and procedures including Rules and Legislation that govern insurance including but not limited to the Conduct of Business Rulebook
Flag with management pertinent requests, issues or complaints from clients/intermediaries/staff immediately
Any other task assigned by Management

Why join us?
A competitive salary package that rewards your expertise.
A supportive team culture where collaboration and personal connections matter.
A professional work environment designed to help you succeed.
Continuous growth through skill coaching and performance management systems tailored to your career journey.
Be part of a respected and growing insurance agency where success is driven by innovation, teamwork, and a commitment to delivering exceptional service.
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Excellent communication skills in both English and Maltese.</li><li>Strong and organisational skills with excellent attention to detail.</li><li>Ability to prioritise tasks, work efficiently under pressure, and consistently meet deadlines.</li><li>A proactive team player with a professional and customer-focused approach.</li><li>Proficiency in Microsoft Office applications.</li><li>An insurance qualification will be considered a strong asset.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

We're looking for Insurance Clerk to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent...

Insurance Clerk

Join our team at Thomas Smith, a distinguished member of PB Group, as a Customs Clearance Administrator and play a key role in supporting our Customs Clearance Department. At PB Group we pride ourselves on fostering lasting client relationships and maintaining high employee retention. Our supportive environment offers rewarding careers and innovative, integrated solutions across various sectors.
Position Overview:
To assist in the smooth processing of customs documentation and procedures ensuring compliance with all relevant regulations.
Key Responsibilities: 
<ul>
<li>Prepare and manage Customs related Import and Export documentation&nbsp;</li>
<li>Accurately input data into customs clearance systems </li>
<li>Ensure all customs procedures are followed in compliance with regulatory requirements</li>
<li>Track and monitor the progress of Customs documentation. </li>
<li>Liaise with internal departments to provide updates on customs clearance documentation status</li>
<li>Coordinate with customs authorities</li>
<li>Maintain organized records of customs documents </li>
<li>Assist in resolving any customs-related issues</li>
<li>Prepare reports on customs activities if requested</li>
<li>Ensure that the Shipments’ Log Sheet is regularly and correctly updated</li>
<li>Provide administrative support to the customs clearance team </li>
</ul>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Exceptional attention to detail and accuracy.</li><li>Knowledge of Customs procedures is essential.</li><li>Strong organisational skills with the ability to manage multiple shipments and maintain clear documentation</li><li>Proficient in Microsoft Office, especially Excel.</li><li>Effective problem-solving skills with a proactive approach to resolving issues.</li><li>Entrepreneurial mindset with a focus on achieving targets and driving results.</li><li>Self-motivated and disciplined, with a strong sense of initiative and a “can-do” attitude.</li><li>Excellent time management and prioritisation skills.</li><li>Ability to perform well under pressure and meet tight deadlines.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position</li><li>International exposure and growth opportunities</li><li>Supportive environment with pathways for career development</li><li>Range of staff benefits</li></ul>

Join our team at Thomas Smith, a distinguished member of PB Group, as a Customs Clearance Administrator and play a key role in supporting our Customs Clearance Department. At PB Group we pride...

Customs Clearance Administrator

We're looking for an Underwriter to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent service, we'd love to hear from you.
What you'll do:
Assist Management in all Personal lines Underwriting and ensure that all policies and protocols are followed
Ensure that all Personal lines Underwriting decisions are made accurately and in a timely manner
Reviewing of personal lines proposals, conducting risk assessments and making underwriting decisions in line with the Agency’s guidelines
Ensure that all Personal lines enquiries are recorded and chased effectively
To ensure that any assigned reports, processes and statistics are always up to date and delivered within agreed timeframes
Collaborate with other departments such as claims to ensure that personal lines underwriting aligns with overall business goals
Stay informed about changes in regulations, industry trends and best practices, propose to management any improvements to processes and procedures to maintain efficiency&nbsp;
Provide effective necessary support to clients, staff and intermediaries to ensure that quotes/policies/changes/renewals are authorised in an efficient and timely manner within the same working day unless risk is of a complex nature, in such circumstances proper feedback is to be given.
Give excellent customer service to clients and intermediaries and achieve an overall 90% rating of excellent or satisfied from direct clients and intermediaries
Maintain up to date records and documentation for streamlined operations
Assist with other related activities as needed to support Agency objectives
Communicate effectively and professionally with other staff members, clients and external parties, using appropriate language, tone and etiquette in verbal and written communication
To follow and comply with all guides and procedures including Rules and Legislation that govern insurance including but not limited to the Conduct of Business Rulebook
Flag with management pertinent requests, issues or complaints from clients/intermediaries/staff immediately
Any other task assigned by Management

Why join us?
A competitive salary package that rewards your expertise.
A supportive team culture where collaboration and personal connections matter.
A professional work environment designed to help you succeed.
Continuous growth through skill coaching and performance management systems tailored to your career journey.
Be part of a respected and growing insurance agency where success is driven by innovation, teamwork, and a commitment to delivering exceptional service.
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Previous experience in insurance underwriting.</li><li>Strong understanding of underwriting principles, risk assessment, and insurance practices.</li><li>Excellent communication skills in both English and Maltese.</li><li>Strong and organisational skills with excellent attention to detail.</li><li>Ability to prioritise tasks, work efficiently under pressure, and consistently meet deadlines.</li><li>A proactive team player with a professional and customer-focused approach.</li><li>Proficiency in Microsoft Office applications</li><li>An insurance qualification will be considered a strong asset.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

We're looking for an Underwriter to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent...

Job Opportunities

Insurance Clerk

Customs Clearance Administrator

Insurance Underwriter