Thomas Smith

<p style="text-align:justify;">Thomas Smith &amp; Co. Ltd is expanding its Airfreight operations and is looking for a motivated, reliable and detail-oriented <strong>Warehouse &amp; Export Dispatch Operator</strong> to join our team.</p>
<p style="text-align:justify;">The successful candidate will be based on-site at one of Clients' facilities, where they will play an important role in ensuring the accurate preparation and timely dispatch of  shipments.</p>
<h3><strong>What will your role involve?</strong></h3>
<ul>
<li>Receiving shipment instructions and preparing the relevant shipping labels and documentation.</li>
<li>Matching labels and shipment references to the correct packages and pallets.</li>
<li>Checking that all shipments are properly packed, secured and labelled in accordance with the required standards.</li>
<li>Coordinating collections and liaising with drivers to ensure the correct cargo is dispatched.</li>
<li>Verifying shipment quantities and ensuring all accompanying documentation is handed over correctly.</li>
<li>Obtaining the necessary signatures and acknowledgements for every shipment collected.</li>
<li>Reporting any discrepancies, damaged packaging or operational issues to the office team.</li>
<li>Ensuring the dispatch area is maintained in an organised, clean and safe condition.</li>
</ul>
<p></p>
<h3><strong>What do we offer?</strong></h3>
<ul>
<li style="text-align:justify;">A full-time position within an established logistics company.</li>
<li style="text-align:justify;">The opportunity to work within a major international manufacturing environment.</li>
<li style="text-align:justify;">A structured and professional working environment.</li>
<li style="text-align:justify;">On-the-job training and operational support.</li>
<li style="text-align:justify;">The opportunity to develop your knowledge and experience within the logistics and freight forwarding industry.</li>
</ul>
<p></p>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Have previous experience in warehousing, logistics or dispatch operations (preferred but not essential).</li><li>Be highly organised, methodical and attentive to detail.</li><li>Have basic computer skills and be comfortable working with emails, printers and shipping documentation.</li><li>Possess good communication and interpersonal skills.</li><li>Be capable of working independently and taking responsibility for assigned duties.</li><li>Be proactive, dependable and able to work within a busy operational environment.</li><li>Have a good command of English.</li><li>Previous experience in freight forwarding or export operations will be considered an advantage.</li></ul>

Thomas Smith &amp; Co. Ltd is expanding its Airfreight operations and is looking for a motivated, reliable and detail-oriented Warehouse &amp; Export Dispatch Operator to join our team.
The...

Warehouse & Export Dispatch Operator

<p>Thomas Smith &amp; Co. Ltd is seeking a highly organized and detail-oriented Airfreight Administrator to join our dynamic team. This role is essential in ensuring the seamless coordination of airfreight shipments, working closely with courier partners, airlines, and internal departments to deliver efficient and reliable logistics solutions.</p>
<p>The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and organizational skills, and is committed to delivering excellent customer service. If you take pride in maintaining smooth operations and ensuring shipments reach their destination on time, we would be delighted to hear from you.</p>
<p>Key Responsibilities</p>
<ul>
<li>Plan and coordinate airfreight shipments from origin to destination, ensuring timely and efficient delivery.</li>
<li>Prepare and manage all necessary shipping documentation, including airwaybills and customer billing.</li>
<li>Liaise with airlines, freight forwarders and other service providers to negotiate rates and obtain flight itineraries.</li>
<li>Maintain regular contact with customers to ensure we are meeting their expectations.</li>
<li>Communicate with clients regarding shipment status, delivery timelines and any potential delays or issues.</li>
<li>To deliver a stellar service and provide a positive experience to all customers</li>
<li>To work closely with our overseas agents to ensure a smooth execution of the end-to-end shipment lifecycle.</li>
<li>To prepare proposals for both import and export airfreight enquiries using the appropriate software</li>
<li>Ensure all shipments comply with relevant IATA, ISO, airline standard regulations and procedures.</li>
<li>Co-ordinate collections and deliveries of all airfreight shipments with the respective hauler as per customer’s requirements</li>
</ul>
<p>Why Join Us?</p>
<ul>
<li>Opportunity to work with an established and reputable company</li>
<li>Supportive and collaborative work environment</li>
<li>Opportunity to gain experience within the logistics sector</li>
</ul>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Strong written and verbal communication skills in English</li><li>Good organizational and time-management skills</li><li>High level of attention to detail and accuracy</li><li>Proficient in using computers and standard office applications</li><li>Ability to work independently while also collaborating with a team</li></ul><h4 style="margin-top: 24px;" class="heading education">Education and Experience</h4><ul class="jobDescList education"><li>Diploma in Business Administration, Logistics, Supply Chain Management, or a related field will be considered an asset.</li><li>Previous experience in administration, courier services, or logistics operations is advantageous.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

Thomas Smith &amp; Co. Ltd is seeking a highly organized and detail-oriented Airfreight Administrator to join our dynamic team. This role is essential in ensuring the seamless coordination of...

Airfreight Administrator

<p>As Thomas Smith &amp; Co. Ltd., part of the PB Group, continues to expand its operations, we are looking for a motivated and commercially minded individual to join us in the <strong>Assistant Sales Manager</strong> role to support business development, strengthen client relationships, and guide the sales team in achieving its objectives.</p>
<p style="text-align:justify;"><strong>Job Purpose</strong></p>
<p style="text-align:justify;">The <strong>Assistant Sales Manager</strong> supports the development of new business opportunities, manages customer relationships, and assists in driving sales performance. The role involves supporting and guiding the sales team, reviewing selected quotations, monitoring sales activities and KPIs, and working closely with management and other departments to ensure high standards of service delivery and compliance with company procedures.</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="text-align:justify;">Client Acquisition: Identify and approach potential clients to generate new business.</li>
<li style="text-align:justify;">Relationship Management: Build and maintain strong relationships with existing clients to encourage repeat business.</li>
<li style="text-align:justify;">Sales Presentations: Prepare and deliver presentations showcasing the company's logistics services.</li>
<li style="text-align:justify;">Market Research: Analyse market trends and competitors to identify new business opportunities.</li>
<li style="text-align:justify;">Negotiation: Negotiate contracts and pricing with clients to close deals.</li>
<li style="text-align:justify;">Customer Support: Provide ongoing support to clients and address their concerns.</li>
<li style="text-align:justify;">Sales Reporting: Monitor sales activities and report performance to management.</li>
<li style="text-align:justify;">Collaboration: Work closely with operations, customer service, and other departments to ensure smooth service delivery.</li>
<li style="text-align:justify;">Target Achievement: Meet or exceed agreed sales targets.</li>
<li style="text-align:justify;">Product Knowledge: Keep up to date with the company's logistics services and industry developments.</li>
<li style="text-align:justify;">Lead Generation: Generate leads through networking, cold calling, and industry events.</li>
<li style="text-align:justify;">Proposal Development: Prepare proposals and quotations tailored to clients' needs.</li>
<li style="text-align:justify;">CRM Management: Maintain accurate customer information and sales records in the CRM system.</li>
<li style="text-align:justify;">Feedback Collection: Gather client feedback to improve services and customer satisfaction.</li>
<li style="text-align:justify;">Problem Solving: Address and resolve logistical issues arising during the sales process.</li>
<li style="text-align:justify;">Compliance: Ensure sales activities comply with company policies and industry regulations.</li>
<li style="text-align:justify;">Strategic Planning: Contribute to sales strategies and plans to achieve business objectives.</li>
<li style="text-align:justify;">Sales Team Support: Provide guidance and support to the sales team.</li>
<li style="text-align:justify;">Quotation Review: Review and validate selected quotation types and quotations prepared by Sales Executives in training.</li>
<li style="text-align:justify;">KPI and Workload Support: Support management with KPI targets, analysis, and workload assessments.</li>
<li style="text-align:justify;">Sales Compliance: Supervise compliance with sales duties and procedures.</li>
<li style="text-align:justify;">Complaints and Escalations: Handle customer complaints effectively and assist with escalations when necessary.</li>
</ul>
<p><strong>Interested in joining our team?</strong></p>
<p>If you have the relevant industry experience and are ready to take the next step in your sales career, we would love to hear from you. Apply now and become part of our team!</p>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Minimum of 2 years’ experience within the freight forwarding or shipping service provider industry.</li><li>Proficiency in English and Maltese, both written and spoken.</li><li>Good proficiency in relevant software applications.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Good organisational and problem-solving abilities.</li><li>A customer-focused approach and the ability to work towards sales targets.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

As Thomas Smith &amp; Co. Ltd., part of the PB Group, continues to expand its operations, we are looking for a motivated and commercially minded individual to join us in the Assistant Sales Manager...

Assistant Sales Manager

<p>You will join a growing team of like-minded insurance professionals who are motivated and target-driven to onboard new customers and service their insurance needs and requirements.</p>
<p>Reporting to the Managing Director and forming part of the Management Team, we are seeking an experienced, motivated and client-focused Insurance Broking Claims Manager to lead and oversee the claims function.&nbsp;</p>
<p>The successful candidate will be responsible for ensuring that claims are handled efficiently, professionally and fairly, while maintaining high standards of customer service, technical competence and regulatory compliance. The role will involve managing a small claims team and liaison with Branch Managers within our network, strengthening relationships with insurers and clients, and continuously improving claims procedures and performance.</p>
<p><strong>Key Duties &amp; Responsibilities</strong></p>
<p>•	Manage and oversee the end-to-end claims process across commercial and personal insurance lines, ensuring claims are handled promptly and effectively.</p>
<p>•	Motivate and develop the claims team, setting clear objectives, monitoring performance and supporting professional development.</p>
<p>•	Maintain effective working relationships with insurance companies (local and overseas), loss adjusters, solicitors and other relevant stakeholders to facilitate timely claims settlements.</p>
<p>•	Review complex and high-value claims, coverage disputes, policy exclusions and liability issues, ensuring appropriate action is taken.</p>
<p>•	Monitor outstanding claims, settlement timelines, aged claims, claims leakage and service standards, implementing corrective measures where required.</p>
<p>•	Ensure claims handling procedures comply with applicable Maltese and EU regulatory requirements, internal policies and relevant data protection obligations.</p>
<p>•	Develop and maintain claims procedures, workflows, service-level standards and management reporting to improve operational efficiency.</p>
<p>•	Prepare regular reports on claims volumes, outstanding reserves where available, settlement performance, complaints, escalations and team productivity.</p>
<p>•	Work closely with broking, underwriting support, finance and management teams to improve the overall client experience and operational performance.</p>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Preferably, a minimum of 5 years’ experience in the insurance industry.</li><li>Previous experience in a supervisory or managerial role with demonstrated leadership capabilities. </li><li>Sound technical knowledge of insurance policies, claims procedures, coverage interpretation and claims negotiation.</li><li>Experience across commercial and personal insurance lines and where  previous exposure to multiple classes of insurance will be considered an advantage</li><li>Good working knowledge of relevant Maltese insurance legislation and regulatory requirements.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong attention to detail and accuracy in handling documentation.</li><li>Proficiency in Microsoft Office Suite.</li><li>Eligibility to work in the EU is a must.</li><li>Able to work full-time during office hours, Monday to Friday.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Competitive starting salary.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

You will join a growing team of like-minded insurance professionals who are motivated and target-driven to onboard new customers and service their insurance needs and requirements.
Reporting to the...

INSURANCE BROKING CLAIMS MANAGER

<p><strong>Role Overview </strong></p>
<p>We are seeking a motivated and commercially minded Business Development Associates to support the growth of the company by identifying new business opportunities, developing client relationships, and contributing to the achievement of sales and revenue targets.&nbsp;</p>
<p>As a <strong>Business Development Associate</strong> you will report directly to the Manager for Business Development and join a team of like-minded insurance professionals who are motivated and target oriented to onboard new customers and service their insurance needs and requirements. You will typically be involved in, handle and have access to specialised, non-standard and bespoke insurance products.</p>
<p><strong>Key Responsibilities </strong></p>
<ul>
<li>Identify and develop new business opportunities and potential clients.&nbsp;</li>
<li>Build and maintain strong relationships with existing and prospective clients.&nbsp;</li>
<li>Arrange and attend client meetings and presentations.&nbsp;</li>
<li>Prepare proposals, quotations and business development materials.&nbsp;</li>
<li>Follow up on leads and convert opportunities into new business.&nbsp;</li>
<li>Monitor market trends and identify opportunities for growth.&nbsp;</li>
<li>Work closely with internal teams to ensure a smooth client onboarding process.&nbsp;</li>
<li>Maintain accurate records of prospects, leads and business opportunities.&nbsp;</li>
<li>Support management in achieving business development and revenue objectives.</li>
</ul>
<p></p>
<p><strong>What We Offer </strong></p>
<p>An opportunity to join a growing organisation, develop your commercial skills and build a rewarding career in business development, with competitive remuneration /  performance-based incentives.&nbsp;</p>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>A professional and customer-focused approach. </li><li>Excellent communication, presentation and interpersonal skills. </li><li>Strong commercial awareness and negotiation abilities. </li><li>Self-motivated, target-driven and able to work independently. </li><li>Previous experience in an insurance environment or within the sales, technical or business development related fields is an advantage. </li><li>Good organisational and time-management skills. </li><li>Proficiency in Microsoft Office Suite. </li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Insurance Sector competitive salary and / or commission.</li><li>Opportunities for professional growth and career development.  </li><li>Company sponsored Continuous Professional Development. </li><li>Flexible working arrangements.  </li><li>Summer Working Hours.  </li><li>Company provided Private Health Plan. </li></ul>

Role Overview 
We are seeking a motivated and commercially minded Business Development Associates to support the growth of the company by identifying new business opportunities, developing client...

Business Development Associates   (full-time or part-time)

<p style="text-align:justify;">You will join a growing team of like-minded insurance professionals who are motivated and target-driven to onboard new customers and service their insurance needs and requirements.</p>
<p>You will assist customers in the placement and maintenance of their insurance needs.</p>
<p><strong>Key Duties &amp; Responsibilities</strong></p>
<ul>
<li style="text-align:justify;">Build and maintain strong client relationships by understanding insurance needs and offering suitable solutions.</li>
<li style="text-align:justify;">Gather client information to assess requirements and present appropriate options.</li>
<li style="text-align:justify;">Clearly explain policy terms and coverage in line with industry regulations.</li>
<li style="text-align:justify;">Process policy renewals and amendments efficiently and accurately.</li>
<li style="text-align:justify;">Manage administrative tasks, including paperwork, correspondence, and record keeping.</li>
</ul>
<p></p>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Preferably, a minimum of 2 years of experience in the insurance industry.</li><li>Ability to build and maintain trustworthy relationships with clients.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong attention to detail and accuracy in handling documentation.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in both Maltese and English languages is required.</li><li>Eligibility to work in the EU is a must.</li><li>Able to work full-time during office hours, Monday to Friday.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Competitive starting salary.</li><li>Opportunities for professional growth and development.</li><li>Full training and mentorship given upon joining.</li><li>Range of staff benefits.</li></ul>

You will join a growing team of like-minded insurance professionals who are motivated and target-driven to onboard new customers and service their insurance needs and requirements.
You will assist...

Job Opportunities

Warehouse & Export Dispatch Operator

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Assistant Sales Manager

INSURANCE BROKING CLAIMS MANAGER

Business Development Associates (full-time or part-time)

Assistant Insurance Broker - Personal Insurance