Thomas Smith

<p>Thomas Smith Insurance Brokers, a distinguished member of PB Group, is a leading insurance broker in Malta, renowned for its unwavering dedication to fostering enduring connections with clients and maintaining an exceptional employee retention rate. With a strong emphasis on building lasting relationships and providing tailored insurance solutions, we take pride in offering a supportive and rewarding environment for our team members.&nbsp;&nbsp;</p>
<p><strong>Position Overview: </strong></p>
<p>As an Insurance Broker you will form part of a team of industry professionals to assist customers in the placement and maintenance of their insurance needs.&nbsp;</p>
<p><strong> Responsibilities: </strong></p>
<ul>
<li>Build and maintain ongoing relationships with clients, understanding their insurance requirements, and offering suitable solutions.&nbsp;</li>
<li>Gather necessary information from clients to assess their insurance needs and present appropriate options.&nbsp;</li>
<li>Ensure clients understand the terms and coverage of their policies in accordance with industry regulations.&nbsp;</li>
<li>Process renewals and amendments to existing policies efficiently and accurately.&nbsp;</li>
<li>Handle administrative tasks including paperwork, correspondence, and maintaining detailed records.&nbsp;</li>
</ul>
<p>To apply kindly submit your CV outlining your relevant experience to<strong> rcaruana@tcsmith.com  </strong></p>
<p>Thomas Smith Insurance Brokers Ltd. is enrolled under the Insurance Distribution Act and is regulated by the MFSA.&nbsp;&nbsp;</p>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Excellent communication skills, both verbal and written.</li><li>Ability to build and maintain trustworthy relationships with clients.</li><li>Strong attention to detail and accuracy in handling documentation.</li><li>Preferably, a minimum of 2 years of experience in the insurance industry.</li><li>Fluency in both Maltese and English languages is required. </li><li>Eligibility to work in the EU is a must. </li><li>Proficiency in Microsoft Office Suite. </li><li>Able to work full-time during office hours, Monday to Friday. </li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Competitive starting salary. </li><li>Opportunities for professional growth and development. </li><li>Full training and mentorship given upon joining </li><li>Range of staff benefits. </li></ul>

Thomas Smith Insurance Brokers, a distinguished member of PB Group, is a leading insurance broker in Malta, renowned for its unwavering dedication to fostering enduring connections with clients and...

Insurance Broker - Personal & Commercial

<p>We have an excellent opportunity for candidates seeking advancement in their insurance career.</p>
<p>Thomas Smith Insurance Agency Ltd is seeking to employ a Claims Handler focusing on Personal Lines especially Motor Insurance Claims.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Handle and manage allocated insurance claims from first notification to final settlement.</li>
<li>Ensure all claims are registered accurately and within company defined timeframes.</li>
<li>Review policy cover, endorsements, excesses and liability position prior to processing claims.</li>
<li>Maintain accurate and up-to-date file notes, reserves and correspondence on the insurance system.</li>
<li>Ensure all incoming correspondence and emails are actioned promptly.</li>
<li>Liaise with clients, brokers, intermediaries, surveyors, repairers and insurers in a professional and timely manner.</li>
<li>Prepare and process payment adjustments accurately and within agreed timelines.</li>
<li>Follow up and pursue all possible recovery opportunities in accordance with company procedures.</li>
<li>Ensure compliance with company procedures, principals’ guidelines and regulatory obligations.</li>
<li>Escalate complaints, complex matters or potential fraudulent claims to management immediately.</li>
<li>Assist walk-in clients and handle telephone calls in a professional and efficient manner.</li>
</ul>
<p></p>
<p>Holding an insurance qualification will be an asset.</p>
<p>Get ready to join a team of professionals who feel more like family rather than colleagues.  We are offering a competitive salary and a high-quality work environment.</p>
<p>As part of PB Group we are an industry leader; striving for success from every facet of business and enthusiastic to make both our customers and our team feel fulfilled.</p>
<p></p>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Have a minimum of 2 years’ experience in local motor insurance, other classes of insurance will be considered</li><li>Have excellent customer service skills</li><li>Have excellent communication skills in English & Maltese</li><li>Have a sense of responsibility, accountability and ownership</li><li>Process insurance claims efficiently and accurately</li><li>Maintain up-to-date records and documentation to support smooth operations.</li></ul>

We have an excellent opportunity for candidates seeking advancement in their insurance career.
Thomas Smith Insurance Agency Ltd is seeking to employ a Claims Handler focusing on Personal Lines...

Claims Handler

<p>Join Thomas Smith Co. Ltd, part of the PB Group, as an Operations Executive and play a pivotal role in supporting our daily project operations. With a commitment to excellence and continuous growth, we offer an exciting opportunity for individuals seeking to make a significant impact within a dynamic and expanding organization.</p>
<p>Job Purpose: To maximize all business opportunities, as well as liaise with customers and partners, both current and potential, and other departments within Thomas Smith. To promote all services that TS offers and follow up any leads to sourcing new business opportunities.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Develop targets, strategies, and lead innovation.</li>
<li>Maintain regular contact with important customers to determine their daily and weekly shipping needs.</li>
<li>Give accurate advice to potential and current customers regarding solutions.</li>
<li>Prepare and deliver quotes and agreements.</li>
<li>Provide operational support.</li>
<li>Report on all actions and developments.</li>
<li>Visit potential and existing clients and give presentations.</li>
<li>Sells products by establishing contact and developing relationships with existing and prospects.</li>
<li>Ensure compliance of operations within agreed time frames and deadlines (contracts, etc.)&nbsp;</li>
<li>To monitor efficient and correct execution of services are rendered by trucking operators and overseas agents and other partners.</li>
<li>To take a proactive approach in sales and operational issues</li>
</ul>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Strong customer service skills to deal with all enquiries and cultivate relationships with future clients.</li><li>Excels in client services.</li><li>Has the ability to pre-empt problems and to find solutions whilst demonstrating a high level of integrity.</li><li>Is self-motivated, results-oriented, and determined to reach sales goals.</li><li>Is keen about negotiating sales deals with customers and following-up on a regular basis.</li><li>Possesses highly effective relationship skills so as to communicate, influence and collaborate positively and sensitively with stakeholders, and building relationships based on trust.</li><li>Shows drive and initiative combined with a good level of business discipline, willing to go the extra mile to succeed.</li><li>A self-starter with the ability to work independently and under pressure.</li><li>Able to prioritise and manage time efficiently. </li><li>Be able to work under pressure and efficiently within time constraints.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

Join Thomas Smith Co. Ltd, part of the PB Group, as an Operations Executive and play a pivotal role in supporting our daily project operations. With a commitment to excellence and continuous growth,...

Operations Executive

<p>Thomas Smith &amp; Co. Ltd is seeking a highly organized and detail-oriented Airfreight Administrator to join our dynamic team. This role is essential in ensuring the seamless coordination of airfreight shipments, working closely with courier partners, airlines, and internal departments to deliver efficient and reliable logistics solutions.</p>
<p>The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and organizational skills, and is committed to delivering excellent customer service. If you take pride in maintaining smooth operations and ensuring shipments reach their destination on time, we would be delighted to hear from you.</p>
<p>Key Responsibilities</p>
<ul>
<li>Plan and coordinate airfreight shipments from origin to destination, ensuring timely and efficient delivery.</li>
<li>Prepare and manage all necessary shipping documentation, including airwaybills and customer billing.</li>
<li>Liaise with airlines, freight forwarders and other service providers to negotiate rates and obtain flight itineraries.</li>
<li>Maintain regular contact with customers to ensure we are meeting their expectations.</li>
<li>Communicate with clients regarding shipment status, delivery timelines and any potential delays or issues.</li>
<li>To deliver a stellar service and provide a positive experience to all customers</li>
<li>To work closely with our overseas agents to ensure a smooth execution of the end-to-end shipment lifecycle.</li>
<li>To prepare proposals for both import and export airfreight enquiries using the appropriate software</li>
<li>Ensure all shipments comply with relevant IATA, ISO, airline standard regulations and procedures.</li>
<li>Co-ordinate collections and deliveries of all airfreight shipments with the respective hauler as per customer’s requirements</li>
</ul>
<p>Why Join Us?</p>
<ul>
<li>Opportunity to work with an established and reputable company</li>
<li>Supportive and collaborative work environment</li>
<li>Opportunity to gain experience within the logistics sector</li>
</ul>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Strong written and verbal communication skills in English</li><li>Good organizational and time-management skills</li><li>High level of attention to detail and accuracy</li><li>Proficient in using computers and standard office applications</li><li>Ability to work independently while also collaborating with a team</li></ul><h4 style="margin-top: 24px;" class="heading education">Education and Experience</h4><ul class="jobDescList education"><li>Diploma in Business Administration, Logistics, Supply Chain Management, or a related field will be considered an asset.</li><li>Previous experience in administration, courier services, or logistics operations is advantageous.</li></ul>

Thomas Smith &amp; Co. Ltd is seeking a highly organized and detail-oriented Airfreight Administrator to join our dynamic team. This role is essential in ensuring the seamless coordination of...

Airfreight Administrator

<p>Join our team at Thomas Smith, a distinguished member of PB Group, as a Customs Clearance Administrator and play a key role in supporting our Customs Clearance Department. At PB Group we pride ourselves on fostering lasting client relationships and maintaining high employee retention. Our supportive environment offers rewarding careers and innovative, integrated solutions across various sectors.</p>
<p><strong>Position Overview:</strong></p>
<p>To assist in the smooth processing of customs documentation and procedures ensuring compliance with all relevant regulations.</p>
<p><strong>Key Responsibilities: </strong></p>
<ul>
<li>Prepare and manage import and export documentation </li>
<li>Accurately input data into customs clearance systems </li>
<li>Ensure all customs procedures are followed in compliance with regulatory requirements</li>
<li>Track and monitor the progress of Customs documentation. </li>
<li>Liaise with internal departments to provide updates on customs clearance documentation status</li>
<li>Coordinate with customs authorities</li>
<li>Maintain organized records of customs documents </li>
<li>Assist in resolving any customs-related issues</li>
<li>Prepare reports on customs activities if requested</li>
<li>Ensure that the Shipments’ Log Sheet is regularly and correctly updated</li>
<li>Provide administrative support to the customs clearance team </li>
</ul>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Exceptional attention to detail and accuracy</li><li>Strong organisational skills with the ability to manage multiple shipments and maintain clear documentation</li><li>Proficient in Microsoft Office, especially Excel</li><li>Effective problem-solving skills with a proactive approach to resolving issues</li><li>Entrepreneurial mindset with a focus on achieving targets and driving results</li><li>Self-motivated and disciplined, with a strong sense of initiative and a “can-do” attitude</li><li>Excellent time management and prioritisation skills</li><li>Ability to perform well under pressure and meet tight deadlines</li><li>Knowledge of Customs procedures is a essential</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position</li><li>International exposure and growth opportunities</li><li>Supportive environment with pathways for career development</li><li>Range of staff benefits</li></ul>

Join our team at Thomas Smith, a distinguished member of PB Group, as a Customs Clearance Administrator and play a key role in supporting our Customs Clearance Department. At PB Group we pride...

Job Opportunities

Insurance Broker - Personal & Commercial

Claims Handler

Operations Executive

Airfreight Administrator

Customs Clearance Administrator