Thomas Smith

Malta

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On Premises

Join Thomas Smith &amp; Co. Ltd., part of the PB Group, as a Shipping Executive. We're looking for a motivated individual to join our logistics team and help coordinate import and export road freight shipments while delivering excellent customer service.
Job Purpose
The Shipping Executive is responsible for coordinating import and export road freight shipments while ensuring excellent customer service and efficient operational execution. The role involves liaising with customers, overseas agents, transport providers, and internal departments to ensure shipments are handled accurately, efficiently, and delivered on time.
Key Responsibilities:
Manage assigned customer accounts and maintain strong client relationships.
Coordinate import and export freight shipments from booking through to delivery.
Prepare and issue quotations.
Liaise with customers, overseas agents, shipping lines and transport providers.
Monitor shipment progress and provide timely updates to customers.
Prepare and verify shipping documentation and ensure compliance with customs and transport regulations.
Resolve operational issues promptly while maintaining a high level of customer service.

<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Strong communication and customer service skills.</li><li>Good organisational and time management abilities.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Knowledge of road freight operations and shipping documentation.</li><li>Team player with a proactive and solution-oriented approach</li></ul>

Join Thomas Smith &amp; Co. Ltd., part of the PB Group, as a Shipping Executive. We're looking for a motivated individual to join our logistics team and help coordinate import and export road freight...

Shipping Executive

We're looking for an Underwriter to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent service, we'd love to hear from you.
What you'll do:
Assist Management in all Personal lines Underwriting and ensure that all policies and protocols are followed
Ensure that all Personal lines Underwriting decisions are made accurately and in a timely manner
Reviewing of personal lines proposals, conducting risk assessments and making underwriting decisions in line with the Agency’s guidelines
Ensure that all Personal lines enquiries are recorded and chased effectively
To ensure that any assigned reports, processes and statistics are always up to date and delivered within agreed timeframes
Collaborate with other departments such as claims to ensure that personal lines underwriting aligns with overall business goals
Stay informed about changes in regulations, industry trends and best practices, propose to management any improvements to processes and procedures to maintain efficiency&nbsp;
Provide effective necessary support to clients, staff and intermediaries to ensure that quotes/policies/changes/renewals are authorised in an efficient and timely manner within the same working day unless risk is of a complex nature, in such circumstances proper feedback is to be given.
Give excellent customer service to clients and intermediaries and achieve an overall 90% rating of excellent or satisfied from direct clients and intermediaries
Maintain up to date records and documentation for streamlined operations
Assist with other related activities as needed to support Agency objectives
Communicate effectively and professionally with other staff members, clients and external parties, using appropriate language, tone and etiquette in verbal and written communication
To follow and comply with all guides and procedures including Rules and Legislation that govern insurance including but not limited to the Conduct of Business Rulebook
Flag with management pertinent requests, issues or complaints from clients/intermediaries/staff immediately
Any other task assigned by Management

Why join us?
A competitive salary package that rewards your expertise.
A supportive team culture where collaboration and personal connections matter.
A professional work environment designed to help you succeed.
Continuous growth through skill coaching and performance management systems tailored to your career journey.
Be part of a respected and growing insurance agency where success is driven by innovation, teamwork, and a commitment to delivering exceptional service.
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Previous experience in insurance underwriting.</li><li>Strong understanding of underwriting principles, risk assessment, and insurance practices.</li><li>Excellent communication skills in both English and Maltese.</li><li>Strong and organisational skills with excellent attention to detail.</li><li>Ability to prioritise tasks, work efficiently under pressure, and consistently meet deadlines.</li><li>A proactive team player with a professional and customer-focused approach.</li><li>Proficiency in Microsoft Office applications</li><li>An insurance qualification will be considered a strong asset.</li></ul>

We're looking for an Underwriter to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent...

Insurance Underwriter

Join Thomas Smith Co. Ltd, part of the PB Group, as an Operations Executive and play a pivotal role in supporting our daily project operations. With a commitment to excellence and continuous growth, we offer an exciting opportunity for individuals seeking to make a significant impact within a dynamic and expanding organization.
Job Purpose: To maximize all business opportunities, as well as liaise with customers and partners, both current and potential, and other departments within Thomas Smith. To promote all services that TS offers and follow up any leads to sourcing new business opportunities.
Responsibilities:
<ul>
<li>Develop targets, strategies, and lead innovation.</li>
<li>Maintain regular contact with important customers to determine their daily and weekly shipping needs.</li>
<li>Give accurate advice to potential and current customers regarding solutions.</li>
<li>Prepare and deliver quotes and agreements.</li>
<li>Provide operational support.</li>
<li>Report on all actions and developments.</li>
<li>Visit potential and existing clients and give presentations.</li>
<li>Sells products by establishing contact and developing relationships with existing and prospects.</li>
<li>Ensure compliance of operations within agreed time frames and deadlines (contracts, etc.)&nbsp;</li>
<li>To monitor efficient and correct execution of services are rendered by trucking operators and overseas agents and other partners.</li>
<li>To take a proactive approach in sales and operational issues</li>
</ul>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Strong customer service skills to deal with all enquiries and cultivate relationships with future clients.</li><li>Excels in client services.</li><li>Has the ability to pre-empt problems and to find solutions whilst demonstrating a high level of integrity.</li><li>Is self-motivated, results-oriented, and determined to reach sales goals.</li><li>Is keen about negotiating sales deals with customers and following-up on a regular basis.</li><li>Possesses highly effective relationship skills so as to communicate, influence and collaborate positively and sensitively with stakeholders, and building relationships based on trust.</li><li>Shows drive and initiative combined with a good level of business discipline, willing to go the extra mile to succeed.</li><li>A self-starter with the ability to work independently and under pressure.</li><li>Able to prioritise and manage time efficiently. </li><li>Be able to work under pressure and efficiently within time constraints.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

Join Thomas Smith Co. Ltd, part of the PB Group, as an Operations Executive and play a pivotal role in supporting our daily project operations. With a commitment to excellence and continuous growth,...

Operations Executive

Thomas Smith &amp; Co. Ltd is seeking a highly organized and detail-oriented Airfreight Administrator to join our dynamic team. This role is essential in ensuring the seamless coordination of airfreight shipments, working closely with courier partners, airlines, and internal departments to deliver efficient and reliable logistics solutions.
The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and organizational skills, and is committed to delivering excellent customer service. If you take pride in maintaining smooth operations and ensuring shipments reach their destination on time, we would be delighted to hear from you.
Key Responsibilities
<ul>
<li>Plan and coordinate airfreight shipments from origin to destination, ensuring timely and efficient delivery.</li>
<li>Prepare and manage all necessary shipping documentation, including airwaybills and customer billing.</li>
<li>Liaise with airlines, freight forwarders and other service providers to negotiate rates and obtain flight itineraries.</li>
<li>Maintain regular contact with customers to ensure we are meeting their expectations.</li>
<li>Communicate with clients regarding shipment status, delivery timelines and any potential delays or issues.</li>
<li>To deliver a stellar service and provide a positive experience to all customers</li>
<li>To work closely with our overseas agents to ensure a smooth execution of the end-to-end shipment lifecycle.</li>
<li>To prepare proposals for both import and export airfreight enquiries using the appropriate software</li>
<li>Ensure all shipments comply with relevant IATA, ISO, airline standard regulations and procedures.</li>
<li>Co-ordinate collections and deliveries of all airfreight shipments with the respective hauler as per customer’s requirements</li>
</ul>
Why Join Us?
<ul>
<li>Opportunity to work with an established and reputable company</li>
<li>Supportive and collaborative work environment</li>
<li>Opportunity to gain experience within the logistics sector</li>
</ul>
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Strong written and verbal communication skills in English</li><li>Good organizational and time-management skills</li><li>High level of attention to detail and accuracy</li><li>Proficient in using computers and standard office applications</li><li>Ability to work independently while also collaborating with a team</li></ul><h4 style="margin-top: 24px;" class="heading education">Education and Experience</h4><ul class="jobDescList education"><li>Diploma in Business Administration, Logistics, Supply Chain Management, or a related field will be considered an asset.</li><li>Previous experience in administration, courier services, or logistics operations is advantageous.</li></ul>

Thomas Smith &amp; Co. Ltd is seeking a highly organized and detail-oriented Airfreight Administrator to join our dynamic team. This role is essential in ensuring the seamless coordination of...

Airfreight Administrator