Thomas Smith

Malta

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We have an excellent opportunity for candidates seeking advancement in their insurance career.
Thomas Smith Insurance Agency Ltd is seeking to employ a Claims Handler (Full-time and Part-time) focusing on Personal Lines especially Motor Insurance Claims.
Responsibilities:
<ul>
<li>Handle and manage allocated insurance claims from first notification to final settlement.</li>
<li>Ensure all claims are registered accurately and within company defined timeframes.</li>
<li>Review policy cover, endorsements, excesses and liability position prior to processing claims.</li>
<li>Maintain accurate and up-to-date file notes, reserves and correspondence on the insurance system.</li>
<li>Ensure all incoming correspondence and emails are actioned promptly.</li>
<li>Liaise with clients, brokers, intermediaries, surveyors, repairers and insurers in a professional and timely manner.</li>
<li>Prepare and process payment adjustments accurately and within agreed timelines.</li>
<li>Follow up and pursue all possible recovery opportunities in accordance with company procedures.</li>
<li>Ensure compliance with company procedures, principals’ guidelines and regulatory obligations.</li>
<li>Escalate complaints, complex matters or potential fraudulent claims to management immediately.</li>
<li>Assist walk-in clients and handle telephone calls in a professional and efficient manner.</li>
</ul>

Holding an insurance qualification will be an asset.
Get ready to join a team of professionals who feel more like family rather than colleagues. We are offering a competitive salary and a high-quality work environment.
As part of PB Group we are an industry leader; striving for success from every facet of business and enthusiastic to make both our customers and our team feel fulfilled.

<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Have a minimum of 2 years’ experience in local motor insurance, other classes of insurance will be considered</li><li>Have excellent customer service skills</li><li>Have excellent communication skills in English & Maltese</li><li>Have a sense of responsibility, accountability and ownership</li><li>Process insurance claims efficiently and accurately</li><li>Maintain up-to-date records and documentation to support smooth operations.</li></ul>

We have an excellent opportunity for candidates seeking advancement in their insurance career.
Thomas Smith Insurance Agency Ltd is seeking to employ a Claims Handler (Full-time and Part-time)...

Claims Handler

We're looking for an Underwriter to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent service, we'd love to hear from you.
What you'll do:
Assist Management in all Personal lines Underwriting and ensure that all policies and protocols are followed
Ensure that all Personal lines Underwriting decisions are made accurately and in a timely manner
Reviewing of personal lines proposals, conducting risk assessments and making underwriting decisions in line with the Agency’s guidelines
Ensure that all Personal lines enquiries are recorded and chased effectively
To ensure that any assigned reports, processes and statistics are always up to date and delivered within agreed timeframes
Collaborate with other departments such as claims to ensure that personal lines underwriting aligns with overall business goals
Stay informed about changes in regulations, industry trends and best practices, propose to management any improvements to processes and procedures to maintain efficiency&nbsp;
Provide effective necessary support to clients, staff and intermediaries to ensure that quotes/policies/changes/renewals are authorised in an efficient and timely manner within the same working day unless risk is of a complex nature, in such circumstances proper feedback is to be given.
Give excellent customer service to clients and intermediaries and achieve an overall 90% rating of excellent or satisfied from direct clients and intermediaries
Maintain up to date records and documentation for streamlined operations
Assist with other related activities as needed to support Agency objectives
Communicate effectively and professionally with other staff members, clients and external parties, using appropriate language, tone and etiquette in verbal and written communication
To follow and comply with all guides and procedures including Rules and Legislation that govern insurance including but not limited to the Conduct of Business Rulebook
Flag with management pertinent requests, issues or complaints from clients/intermediaries/staff immediately
Any other task assigned by Management

Why join us?
A competitive salary package that rewards your expertise.
A supportive team culture where collaboration and personal connections matter.
A professional work environment designed to help you succeed.
Continuous growth through skill coaching and performance management systems tailored to your career journey.
Be part of a respected and growing insurance agency where success is driven by innovation, teamwork, and a commitment to delivering exceptional service.
<h4 style="margin-top: 24px;" class="heading requirements">Requirements</h4><ul class="jobDescList requirements"><li>Previous experience in insurance underwriting.</li><li>Strong understanding of underwriting principles, risk assessment, and insurance practices.</li><li>Excellent communication skills in both English and Maltese.</li><li>Strong and organisational skills with excellent attention to detail.</li><li>Ability to prioritise tasks, work efficiently under pressure, and consistently meet deadlines.</li><li>A proactive team player with a professional and customer-focused approach.</li><li>Proficiency in Microsoft Office applications</li><li>An insurance qualification will be considered a strong asset.</li></ul><h4 style="margin-top: 24px;" class="heading benefits">Benefits</h4><ul class="jobDescList benefits"><li>Permanent, full-time position.</li><li>Opportunities for professional growth and development.</li><li>Range of staff benefits.</li></ul>

We're looking for an Underwriter to join our growing team at Thomas Smith Insurance Agency Ltd. If you have a keen eye for detail, strong analytical skills, and a passion for delivering excellent...

Insurance Underwriter